Privacy Policy

Information We Collect

We only collect information that helps us respond to you and deliver the cleaning services you request. That falls into three categories.

Information you give us directly

When you submit our estimate request form or contact us, you may provide your name, phone number, email address, property or project address, the type of cleaning you need, and any details you choose to share about your home, rental, or commercial space. If you call us, we may note similar details so we can follow up accurately.

Information collected automatically

Like most websites, ours may record basic technical data when you browse — your approximate location by city or region, the device and browser you use, the pages you visit, and the site that referred you. This information is aggregated and is not used to identify you personally.

Information from third parties

If you reach us through a referral partner, a review platform, or a social media page, we may receive the contact details you chose to share there. We treat that information the same way we treat information you send us directly.

How We Use Your Information

We use the information you provide for a limited set of purposes tied directly to serving you:

• To prepare and send you a free estimate for the cleaning services you requested.
• To schedule, confirm, and perform cleaning visits at your property.
• To respond to your questions, follow up on your inquiry, and provide customer support.
• To send service reminders, appointment confirmations, and occasional updates about your account.
• To improve our website, service offerings, and the way we communicate with customers.
• To meet legal, tax, and insurance obligations that apply to our business.

We do not sell your personal information, and we do not use your contact details to send unrelated marketing on behalf of other companies.

When We Share Information

We share personal information only in these narrow situations:

• With trusted service providers who help us operate — for example, our website host and email platform — and only to the extent they need it to perform that work.
• With members of our own cleaning team who need your address, access instructions, and service details to complete your job.
• When required by law, subpoena, or a valid legal request, or when necessary to protect the safety and rights of our customers, our team, or the public.
• In connection with a sale, merger, or transfer of our business, in which case your information would remain protected under this policy.

We never rent or sell customer lists, and we do not share your information with advertisers for their own marketing purposes.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember your preferences, understand which pages visitors find useful, and keep the site running smoothly. Cookies are small text files stored on your device; they do not give us access to your files or personal documents.

Most browsers let you block or delete cookies through their settings. Doing so will not prevent you from requesting an estimate or contacting us — every essential part of our site works without them.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect the information you share with us. Our website is served over an encrypted connection, access to customer records is limited to team members who need it, and we retain information only as long as it serves a business or legal purpose.

No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security, and we encourage you not to send sensitive personal or financial details through a web form.

Your Choices and Rights

You are in control of the information you share with us. At any time you may:

• Ask us what personal information we hold about you and request a copy.
• Ask us to correct information that is inaccurate or out of date.
• Ask us to delete your information, where we are not required to keep it for legal or accounting reasons.
• Opt out of marketing or reminder messages by replying to any message or calling us directly.

To make any of these requests, contact us at blanca.coasttocoast@gmail.com or call (719) 623-9538. We will respond within a reasonable timeframe.

Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through our site, please contact us and we will remove it promptly.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website after an update means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, we would be glad to help.